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FAQ

How far in advance can I order my filter?

Your custom filter can be ordered as far in advance as you want. We recommend ordering as soon as you have the idea because Snapchat will allow you to choose the date your filter goes live and has a limit to the number of filters that can be submitted within any given geographic region.

This process is first-come, first-served, so make sure to place your order well ahead of time if you can.

 

How long does it take to get my custom filter?

For Basic packages, we require 3-4 business days to create the finalized filter. If you order our Premium service, your filter is guaranteed in 1-2 business days. Please keep in mind Snapchat requires at least 48 hours to approve a submitted filterWe suggest beginning the process no less than 1 week prior to the event.

 

Can I customize my own filter even though you already have a pre-made template?

Yes. If you have a specific idea in mind, you can work with our team of graphic designers to create a completely personalized template.

Contact us for a customized quote.

 

Do you guys post the filter on Snapchat, or do I?

Customers that purchase the Basic package are responsible for submitting the template to Snapchat after receiving the finalized PNG. With the Premium and Custom packages, our team submits your filter directly to Snapchat and will help cover the cost of the geofence.

 

How do I submit the filter to Snapchat?

Instructions will be sent in the email with your filter.

 

What format will the filter be sent to me in?

Your filter will be sent as a PNG file as that is the only file type accepted by Snapchat for filters.

 

What if there is a mistake on the final copy?

Please contact us as soon as possible and we’ll make the adjustments at no cost to you.

 

How much does Snapchat charge to publish a filter?

It all depends on how large the region is and how long you want the filter to run for. Refer to Snapchat’s website for more details. For most events, the cost will be less than $20.

 

Can I target my specific geofilter to just one building?

Yes, that’s one of the biggest benefits of geofilters. And it’s cheaper, too. Once people enter the geofence you set up, the filter will be available to them.

 

What happens if the filter is rejected by Snapchat?

All of our template filters are pre-approved designs. However, on the off-chance that something amiss happens with the design, we’ll work with Snapchat to get you an approved design. Our design team has made hundreds of filters this year already and will make sure you’ve got an approved filter for your event.

Order your custom Snapchat filter today!

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